How (Not) To Support Your Users

March 1, 2013

Recently Pippin (pippinsplugins.com) posted on How to leave a good bad review. For those who haven’t read it, I highly recommend you take a few moments and do so. Unfortunately, the problems present in supporting software are not always the fault of a grouchy end user. In some circumstances, such as the one which inspired this post, the fault lies in the support staff themselves.

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