Every developer knows that sometimes bad code finds its way into even the best products. It doesn’t matter how or why; sometimes it just happens. Lack of sleep, lack of knowledge or plain old laziness are often contributing factors (mostly lack of sleep in my case); but every once in a while I stumble across a block of code that goes above and beyond the occasional poorly coded function.
Recently Pippin (pippinsplugins.com) posted on How to leave a good bad review. For those who haven’t read it, I highly recommend you take a few moments and do so. Unfortunately, the problems present in supporting software are not always the fault of a grouchy end user. In some circumstances, such as the one which inspired this post, the fault lies in the support staff themselves.